- Operating Platform (BOPS)
- Inspection Technology
- Client Portal
Operating Platform (BOPS)
The VQS Portal BOPS is a tailormade bespoke inspection, collection, and call centre management tool and operating system. It provides a seamless booking process using key features like postcode lookups, vehicle checks and route planning. VQS recognise every client is different, and BOPS has been built with agility in mind so it can be responsively developed to comply with client requirements, whether that be bespoke reporting, applications settings or integration into host or third party supplier systems. All information gathered through the inspection app, call centre or back office system is reportable through the BI driven reporting suite, which hosts both generic and bespoke reports to support our client’s needs.
Our servers are Microsoft Azure and cloud-based and conform to extensive rigour and back up protocols.
Our field inspection team use our in house developed inspection system which facilitates detailed inspections, capturing exhaustive data backed up with high definition images. As well as damage location, damage type and repair methodology, the technology includes complex costing tables and signature capture that clients can bespoke aiding a successful customer recharging function for clients.
BOPS is equipped with a 24/7/365 client portal that allows our clients access to our business operations, inspection reports and Proof of Delivery notes. Being real-time it gives clients a high level of transparency with the progress of our services.
BOPS is fully GDPR Compliant, and built with security in mind, so clients can rest easy that their data is secure.
Inspection and Refurbishment Audits
The UK used vehicle supply chain is consolidating. Suppliers are merging and diversifying in an attempt to drive efficiencies, promoting cost and process efficiencies. It is more important than ever for clients to reach out to independent businesses to provide checks and accountability to maintain standards and commercial prudence. VQS are, and will remain, independent with providing clients with audit services. VQS carry out over 71,000 audit events per annum
Audit compliance is becoming increasingly important and we check, inspection accuracy, the optimum repair methodology is applied, standards are met and pricing is accurate We collectively save clients over £4million a year.
Being independent VQS offer inspection training globally. We offer training at our training centre in Leicestershire and on the road.
Our IMI accredited trainers typically train and examine 40-50 individuals per annum. Our typical client base includes independent inspection businesses, insurance companies, logistics operators, and remarketing businesses (remote buyers). We help and asses them with:
- Interrogation of inspection standards
- Component identification
- Identifying current faults, previous repairs, non-compliant components and recording loose items and service history details
- Selecting appropriate repair methods
- New technologies
- Customer management and safe working practices
The senior management team have over 100 years of combined experience with inspections, logistics, refurbishment operations, and remarketing. We are happy to help clients answer business critical questions:
- Are customer return standards appropriate, valid and in line with industry norms?
- Are our lease end processes cost and time efficient?
- Do we leverage routes to market effectively?
- Is product consistent?
- Are suppliers acting in our best interests throughout the cycle?
With the scale of our service provision, independence, experience, and industry knowledge we believe we are in a strong position to support clients.